V2.12.2024
Art. 1: Duration
Fluent Academy offers individual online language courses. Our classes are held between 8:00 a.m. and 8:00 p.m. (Paris time) from Monday to Friday. The schedules for private lessons and corporate training will be established by mutual agreement.
Art. 2: Registration
2.1. After registration, and no later than the first lesson, clients will participate in an oral interview during which their knowledge of the target language will be assessed. Fluent Academy organizes groups according to language levels. The school reserves the right to tolerate a minimal difference in level between participants in the same group.
2.2. The student will be scheduled after registration and may choose language courses corresponding to their level and preferred schedule after registering.
Art. 3: Payments
3.1. The prices indicated in our brochures, on our websites, and in our documents are valid for 30 days.
3.2. The student must pay the total amount due no later than 7 days before the first lesson. In the event of late payment, the amount due will be increased, in accordance with the law, by the legal interest rate of 4%, without prior notice. In case of non-payment, the amount due will automatically be increased by a flat-rate indemnity of 15%, with a minimum of €60, without prejudice to the school’s right to claim a higher indemnity if the damage exceeds the amount of this penalty clause.
If the school defaults on payments due to the student within the prescribed deadlines, it must also pay the late payment interest and penalties described above, provided the student supplies the necessary bank details for payment.
The school may refuse access to lessons until the requested amount is paid. Missed lessons will not be replaced or refunded.
3.4. Monthly Subscriptions: The student will pay monthly fees by credit card. After initial registration, if the credit card expires, is canceled, lost, or rendered invalid, the subscription may be terminated. The student will be contacted and given the opportunity to update their payment information. If the credit card cannot be successfully charged and the subscription is not renewed, it will be terminated.
The student may cancel the subscription up to 7 days before the start of the next billing cycle.
3.5. Fluent Academy fees are exclusive of VAT or applicable taxes, interest, credit card fees, or other costs associated with internet connectivity.
Fluent Academy guarantees that every credit card transaction made with Fluent Academy is 100% secure.
Your language course includes live classes led by a teacher. Group and individual lessons are provided on a “course credits” basis, giving you access to the specified number of group and individual lessons in your program. Current prices for our language courses are available on the payment pages and other pages of our website.
Art. 4: Refunds
Refunds are possible within 7 days of purchase. This period begins on the date of course reservation. If the course is rescheduled, the period begins on the first day of the course. After this period, no refund requests will be honored. The student must submit their request online within 15 days following the date of course purchase.
Art. 5: Attendance
5.1. Lessons will take place online. The schedules and Zoom links for the lessons will be communicated by email no later than one day before the start of the lessons.
Art. 6: Cancellation
6.1. The client may only cancel their course if they inform the language school before the start of the course/language stay and only via email at: bonjour@fluent.academy.
They will be fully refunded up to 7 days after purchase.
6.2. Courses must be taken within six months from the date of registration. After this period, unused courses will be considered expired and cannot be refunded or rescheduled.
Art. 7: Confidentiality & Advertising
7.1. Confidentiality & GDPR
Fluent Academy collects personal information you provide during contact, registration for our language courses, or when requesting a quote. We store the client’s name, contact details (address, website if applicable, phone number, email), billing data, and invoices. Contact details obtained through business cards or phone exchanges may also be stored.
We also record parts of our website you visit and information about your computer, such as the browser used, your network location, connection type (e.g., broadband, ADSL), and your IP address. This is done via cookies (information collected via cookies remains anonymous).
7.2. Advertising
Photographs/videos of sessions may be taken for advertising or commercial purposes. If you do not wish to appear, you can make a request via email. In this case, you will not be photographed in an identifiable manner.
Art. 8: Absence
8.1. An absence is defined as a participant not being present at the start of the lesson in the designated virtual room. The teacher will wait for students for 15 minutes. In case of absence, missed lessons will not be replaced or refunded. A private or corporate lesson may be rescheduled if the client informs the school at least 48 hours before the lesson starts.
Art. 9: Conduct
Lessons must be conducted efficiently. Students and teachers must treat each other with respect. The school reserves the right to consider a contract terminated in the event of rule violations by a student.
Art. 10: Final Clauses
10.1. Fluent Academy’s general terms and conditions are governed by French law. In the event of a dispute, the judicial courts in France will have jurisdiction.
10.2. The invalidity of any clause in these general terms and conditions shall not result in the invalidity of the terms and conditions themselves. The parties agree to replace the invalid clause with a valid one having an equivalent effect.